When you place an order with us we will require certain information from you in order to process your order. All ordering is secure, and information is deleted as soon as your order has been processed.
If you are in a hurry for a bike please call us on 01752 849315 and we will do our best to help.
Express delivery is available Monday - Saturday, orders placed on a Saturday will be delivered the following Tuesday. Please note that Express Delivery will allow your items to be delivered within 1-2 working days. We do not offer a Next Day Delivery service but will endeavour to get your items to you as fast as possible.
Delivery for bikes require someone to be available to take delivery and sign for the goods. Bikes and high value items will not be left without a signature.
Due to verification processes, the delivery address cannot be changed once an order has been processed. To change the delivery address, the order will need to be cancelled and processed again with the correct address. In the case of V12 finance purchases, the address cannot be changed.
Should you require your delivery to be left with a neighbour, the house name/number is required and they shall be required to sign for the item on your behalf. Products such as bikes, frames and other bulky products cannot be left with a neighbour. Certini accepts no responsibility for delivery items which have been left with a neighbour.
Customers are advised that deliveries may experience delays during adverse weather conditions.
All orders with a value of £100 or more will require a signature and cannot be left in a safe place.
* Please see below for delivery surcharges.
Important Information
Once your order has been placed with us, you will receive a confirmation via email. You will then receive an email from our couriers APC Overnight, DHL or Royal Mail who will provide tracking information. Please note that sometimes these emails may be redirected to your junk mail. We recommend checking your order and reporting any concerns or issues to us within 48 hours of receiving your order.
Offshore
For offshore orders please
contact us for a delivery charge quote. If an order is placed with the wrong delivery option selected, we will inform you of this and amend your final invoice as required.
Delivery Regions and Charges Mainland UK